Tele Caller Executive

Manager - Operations – 1

Job description

Shift Time: Night Shift Either 7pm-5AM
Education: Graduation
Location: Ahmedabad
Experience: 12 + yrs of experience in the industry – minimum 5 years in a similar domain
Span of Control: 200 to 400

Job Requirement:

• This profile would need to co-ordinate with multiple project managers as he or she will be managing the entire day shift span for Dental RCM.
• Prepares work orders, follow up client request, mail out daily reports ensure clients systems are updated.
• Defines and implements planning approach for project delivery and refines as needed.
• Defines delivery goals along with management and communicates goals to the team
• Implement overall process and systems to maximize productivity and quality
• Automates as many tasks within the delivery process as possible
• Ensures that change requests made by the client are immediately implemented
• Defines and implements project-specific monitoring methodology, such as daily/monthly metrics
• Monitors multiple client sub-projects across all functions and ensures client SLAs are met consistently at the internal productivity norms agreed upon
• Assists management in monitoring planning projections and delivery costs, and making adjustments proactively
• Ensures client delivery follows all applicable industry regulations
• Primary point of contact for team management and client counterpart on delivery related issues/queries
• Prepares production details for invoicing and sends to client manager for approval
• Updates client counterparts on project performance through memos/ summary reports/phone calls
• Bring in process efficiencies to help the team reduce the deliverables timelines drastically ,Sets a different benchmark , completion of work by the team within the desired work hours ( no extended hrs)
• Carries out random audits and implements defect prevention techniques
• Handles client relationship extremely well which opens opportunity for more business.
• Consistently mine the existing clients , create new line of business, add to the revenues significantly,
• Continuous process improvements and automation suggestions which has impacted revenue growth and project deliverables and can be replicated in other processes
• Plan and Create a good backup of resources to take care of contingency plan (attrition, new projects etc)
• Attrition maintained per the company’s standard
• Creating healthy competition in the team to keep up the performance level high
• Assists management in transitioning overall projects
• Assists management in budgeting and delivery related projections
• Preferably with Medical Billing Experience with Provider or with Payer side experience.

Responsibilities :

• Conducts appraisals/reviews for team
• Implements company policies and processes within the team.
• Identifies and nurtures talent
• Works on cultural fit in the team and counsels team members on work-related and personal issues
• Keeps team motivated under stressful conditions and acts as the “go-to” person for delivery staff
• Understands different working styles and adapts management style to maximize value from staff
• Capitalizes and improves skills of employees on project bench
• Determines staffing needs and generates job requisitions

Key skills:

• Should have good written and oral communication skills
• Grasping and ability to learn fast
• Should have analyzing skills and reasoning skills
• Should have advanced Excel Skills
• Should have people management skills
• Should have training, coaching, mentoring skills
• Should have prior experience in handling clients and teams
• Has in-depth domain expertise and can either resolve queries at his/her level or is able to direct query to the most appropriate resource (in-house expert, client, etc)
• Has an in-depth operational understanding of process to suggest improvements to management and client counterparts
• Drive project specific knowledge initiatives.
• Ability to absorb key learning’s and applies to own project
• Identifies best practices in delivery methods and implements across project
• Ability to implement cross training across projects and across processes
• Should have excellent communications kills
• Should have conflicts resolutions skills
• Should be able to manager large team
• Salary: Up to ₹45,000.00 – 65,000 per month

Job description

We are looking for dynamic candidates to join our organization. The job responsibilities include communicating with Dental Insurances to obtain; the benefit detail of the patient's dental policy as well status of the outstanding dental claims. The candidate should possess a thorough understanding of the Dental Billing operation.

Designation: Client Service Executive (Voice)
Night Shift: Night Shift

Job Requirement:

• Communicating with Patient's Dental Insurance
• Inquiring about the Dental policy benefit information as well as outstanding claims
• Understanding the additional guidelines which might affect the coverage
• Obtaining the benefit information on required template

Eligibility Criteria:

• Education: Diploma, Under Graduate, Graduate or equivalent
• Prior experience in Dental Billing is preferred
• Familiarity with CDT, ADA, HIPAA will be advantageous
• Excellent organizational skills and attention to detail
• Outstanding written and verbal communication skills in English
• Top-notch interpersonal skills with a commitment to excellent client service
• Capacity to work with sensitive patient information while maintaining confidentiality
• Ability to work in US Shift Timings (Night Shift)
• Typing Speed 40 WPM or more with minimum 95% accuracy
• Familiar with MS Office applications
• Freshers can also apply

Benefits:

• Fix Salary, Monthly Incentive, Insurance, In-Shift Meal, etc
• No salary bar for right Candidates.

Contact:

Job Types: Full-time, Fresher, Walk-In
Salary: Up to ₹20,000.00 -25,000 per month

Benefits:

• Food allowance
• Health insurance
• Life insurance

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

COVID-19 considerations:

Regular Hand Sensitization, Body Temperature reading at the time of Log-in and log-out. Mandatory Vaccination.

Experience:

Total work: 1 year (Preferred)

BEANbite is a US based dental billing and credentialing company, providing end to end remote support to US clients. Our clients are sing and group dental practices. We provide support with

• Insurance Verification
• Dental Billing
• Dental Claims management
• Dental provider credentialing
• And general admin support to dental practices.

Our Mission: BEANbite aims to be a company that adds significant value to the Dental outsourcing industry, bring innovation, help uplift companies and enrich the professional skills of people serving the industry.
Our Vision: Our vision with BEANbite in the long run is to establish a brand that becomes a go-to company for US Dental Practices looking to outsource dental billing and credentialing in order to help to meet their business objectives.
Our Values: Our core values include Honesty, Integrity, Transparency, Humility, Client Success, Efficiency, Excellency, Innovation, Agility, Leadership, Consultative Approach and Work Life Balance while our biggest strength is our people.